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  • Shipping
  • Payment methods
  • Orders
  • Others

Shipping


We ship to the following European Union countries:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Spain, Netherlands, Ireland, Lithuania, Luxembourg, Latvia, Germany, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Hungary, Italy.

In Europe, for speed, efficiency and a decent price, we use the GLS courier, which has a high delivery rate. At the customer's special request, we can also send goods by courier DPD, but then we calculate the costs individually by e-mail. There is also the option of shipping by Polish Post, but we do not recommend this option outside of Poland, because the delivery takes extremely long and is expensive.

To find out how much it will cost to deliver to your country, add products to your cart, select your country and zip code. Our system will calculate shipping costs for your zip code and country.

Packages in the ProGrower.eu store are packed with the utmost care so that the goods reach you intact, in exactly the same condition as they left our warehouse. Your order is always packed in a thick cardboard box, which is wrapped several times with black stretch foil. The package is stable and uniform, there are no moving objects inside. The parcel never contains logos or anything suggesting the cultivation of plants, also the name of the store is not shown in the sender's address. Thanks to these efforts, we have gained the trust of thousands of customers all over Europe and we constantly want to improve for you!

Each GLS or DPD courier parcel, including cash on delivery, can be picked up at the nearest GLS or DPD courier office. GLS parcels with a small size and without COD can also be picked up at the GLS ParcelShop. You can redirect the parcel to the ParcelShop using the link sent to you by GLS on the day the parcel is picked up from our warehouse. If you want to collect the parcel from the courier's office, please let us know before shipment, you can leave a comment in the comment section when placing the order.

You can find your nearest courier office in the links:

https://gls-group.eu/

https://www.dpd.com/group/en/

If the package has not been shipped yet, please let us know as soon as possible! In the case of a GLS courier, you can redirect a parcel on its way to any address in your country free of charge. When the GLS courier picks up the package from us, you will receive an e-mail with a link to redirect the parcel free of charge to any address in your country.

Approximate shipping costs to all European Union countries in the link. However, we encourage you to choose the products yourself, our system will calculate shipping costs based on the weight of the products and the selected country and zip code. The calculated shipping costs after selecting the products can be seen in the shopping cart.

Couriers are not required to call before delivery, but in the case of a GLS courier, on the day of delivery, you will receive an SMS with a contact number to the courier - you can call and arrange a convenient pickup date. In addition, when placing an order, you can add a comment in the comment asking for earlier contact to the courier. We will then write a note to the deliverer, entitled "Please call me before delivery", however, it is in no way binding, but often a simple note made the courier call before delivery.

Unfortunately, only in Poland, for some postal codes, it is possible to deliver on Saturday for an additional fee. The costs of delivery on Saturday for a given postal code are calculated individually, if you are interested in delivery on Saturday, please contac our customer service office.t

For a very simple reason, we do not have an EORI number, which is required to ship goods outside the European Union, but soon we will increase the number of countries served. Countries to which we will send parcels soon are Norway, Russia and Switzerland.

If you want to pick up a parcel at your local post office, you must select Pocztex as the deliverer.

Payment methods


We focus on continuous development, so the range of payments at ProGrower.eu is wide, they are:

PayPal, fast online payments, you can also pay by card without having an account in the system. We receive the payment immediately.

PayU, thanks to PayU you can pay with a payment card in EURO or PLN.

A traditional bank transfer, the form most often filled in at the Post Office, or at another cash point, can also be completed "manually" from an online account. The money goes to our account within 24 hours. Details for the transfer in the link.

Cash or payment by card in a stationary store during personal pickup.

Sometimes it happens that we enter the one-time code from our bank incorrectly or we accidentally close the window with the payment and transaction stay unpaid. Well, if you have created an account in our system, go to "My Account". After logging in, go to "Order history", a list of all previous orders will be displayed. After clickick on plus button [+] the list will expand and the button "Reorder" will appear. Your cart will be fullfiled with products from previous order and then you can try again. We will automatically cancel all unpaid orders.

Unfortunately, no courier company has such a service. When the situation changes, we certainly provide COD shipments to every country where it will be possible!

Of course, when placing an order, choose to pay with PayPal or PayU. You can enter your card details there and pay securely. You do not need to have a PayPal account to pay with a card there, just like PayU. Fast, easy and safe.

Due to the volatility of the market, we are currently using traditional payment methods, but in the future we do not exclude the introduction of cryptocurrencies as a method of payment for items in our store.

Orders


90% of orders leave our warehouses within 24 hours of placing an order, usually the shipment is delivered within 2-3 days at the recipient's place. We make every effort to ensure that orders are processed as quickly as possible, and with the utmost care, which is why we often manage to complete the order within less than 24 hours from the date of its acceptance (depending on delivery area). We are constantly working on implementing new systems to improve the shipping and handling of parcels.

If for some reason the product does not meet your expectations, you have 14 working days to exchange for another one. In addition, we send a GLS courier to the door, who will leave the new goods with one delivery and take the previous one.

Your only task is to properly prepare the return shipment, the courier will have a label. In order to initiate the process of exchanging goods, contact us by e-mail in the subject line with your order ID.

You have 14 working days to return the goods purchased at ProGrower.eu! The condition is that the goods are unused and returned to us in full. You don't need to pay for return shipping! To pick up returns, we send our courier, Please prepare the package with the return and expect a GLS courier with printed label for the return package. Secure the parcel well so that it will not be damaged during transport, especially glass products!

In order to return the goods, please contact us by e-mail specifying the order ID in the subject of the message. We will arrange a convenient date and time for the courier to pick up the returned goods, and after receiving the parcel, we will refund the money to your account.

Also, remember to send a scan to our e-mail or attach a completed withdrawal form to the package. Thanks to this, we will know which account to return the money to.

Ordered products can be picked up at our point in Września 62-300, ul. Szeroka 11, Poland. You can pay for the order in advance by fast online transfer or by credit card, cash or card directly at the pickup point.

Pick-up points do not have their own warehouses. Your orders must be delivered from the central warehouse. Please wait for an SMS with the information that the order is ready for collection. If you arrive at the pickup point before receiving this information, you may find that your order is not yet ready for pickup. An order paid in advance may be picked up by a person other than the ordering party only after prior authorization by phone or e-mail. The pick-up point is the final place to issue the order.

If you have not received the email informing about the shipment of your order, you can add items to it, you will not be charged additional shipping costs if the weight of the goods does not exceed 31.5 kg. To add items to your order, please contact us, providing the ORDER ID in the message title, we will add the selected items to your order and, depending on the selected payment method, we will instruct you on the next steps related to the payment.

We know from experience that larger orders can be shipped in several packages. You will receive a link to each shipment by e-mail after it is picked up by the courier. Please keep track of the status of each shipment separately, as it happens that courier companies mis-sort the shipments and some of them arrive with a 24-hour delay. If delivery time of delayed parcels takes longer, please contact us.

If your package arrived damaged, be sure to report this fact to the courier and fill in the damage report, as well as take photos of the damageSend the set of files to us by e-mail - we will verify the case and together decide on the best solution for the customer. In the title of the e-mail, please provide the order ID and briefly describe the damage, enclosing the damage protocol written with the courier and photos of the damage taken earlier.

Of course you can. Let us know as soon as possible. The best form of contact is via e-mail, please enter "Order ID + Resignation" in the title. This will make our work much easier, thank you for your understanding! If the goods have not been shipped and the funds are not credited to our bank account, you do not need to complete the withdrawal form. If necessary, you will be informed about this fact.

If you shop with us regularly, you have surely managed to collect some Loyalty Points, to convert them into a discount code, go to My Account -> My Loyalty Points. There you will find a button "Transform my points into a voucher of...". The code you create will be available for use when placing your order and getting a discount.

Others


Yes, we are a legally operating company, registered in the European Union under the VAT number PL6671697356, if you have VAT-UE and you are an European contractor, we will issue an invoice with 0% VAT, while for a domestic contractor, VAT rates are applicable in accordance with the applicable law.

Data for the VAT invoice:

PROMAT Mateusz Walczak
ul. Szeroka 11
62-302 Września

VAT-UE/NIP: PL6671697356
REGON: 302137969

Yes, we have cooperated many times with local governments, universities and institutes. We encourage you to contact us and present your needs to us. We are able to defer payment up to 21 days for a VAT invoice. Please contact us from your work email address.

VAT invoices are always sent by e-mail to the e-mail address provided when placing the order. If you have not received a VAT invoice, please contact us, sometimes the customer makes a typo in the e-mail address and the messages do not reach him.

Receipts are also sent by e-mail to the e-mail address provided when placing the order, the exception here is when the customer decides to set up an account, then in the "Order history" section, after clicking on the "Details" button, he can download a receipt.